Privacy Policy

Data Controller
Water Key Clean LTD (trading names: Water Key Clean, Pinguino)
Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Company No.: 16215307
Email: info@waterkeyclean.com

Types of Personal Data We Collect

  • Information submitted via contact forms (name, email, phone number, message, company details if provided).
  • Technical and usage data (e.g., IP address, logs, device/browser information) and cookies (see Cookie Policy below).
  • Details required for quotes/orders (billing/shipping information, company identifiers, delivery contact details).
  • If newsletters/marketing are enabled: data will be processed only with your consent.

Purposes and Legal Bases

  • Responding to enquiries and providing quotations → pre-contractual steps and/or contract performance (GDPR/UK GDPR Art. 6(1)(b)).
  • Customer management, invoicing, accounting and statutory compliance → legal obligation (Art. 6(1)(c)).
  • Website security, fraud prevention and service continuity → legitimate interests (Art. 6(1)(f)).
  • Marketing communications/newsletters → consent (Art. 6(1)(a)), where required.

How We Process Data, Where It Is Processed, and Retention

  • We apply appropriate technical and organisational security measures to protect personal data.
  • Contact/enquiry data: retained for up to 24 months from the last interaction, unless a longer retention is required to manage contractual matters or disputes.
  • Accounting/tax records: retained for the period required by applicable law.
  • Technical logs: retained in line with our hosting/provider policies and security needs.

Recipients and International Transfers

  • We may share data with trusted service providers (e.g., hosting/IT providers, email/CRM tools, analytics, customer support tools) strictly as necessary to deliver the services.
  • We do not sell your personal data. Personal data is not made public (“not disseminated”).
  • If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses/International Data Transfer Agreement, adequacy decisions, or other lawful mechanisms, where applicable).

Your Rights

You may have rights of access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent at any time (where processing is based on consent).
To exercise your rights, contact: info@waterkeyclean.com.
You also have the right to lodge a complaint with the relevant supervisory authority, including the UK Information Commissioner’s Office (ICO) (or your local authority, where applicable).

Children

This website is not intended for children under 14 years of age.

Updates

This notice may be updated from time to time. Last updated: {insert date}.

Cookie Policy

Use of Cookies
This website uses necessary technical cookies and, subject to your consent, analytics and marketing/profiling cookies, including third-party cookies where applicable.

Cookie Categories

  • Strictly necessary: essential for website functionality and security.
  • Preferences/Analytics (e.g., analytics tools) – enabled only with consent where required.
  • Marketing (e.g., social pixels/advertising tags) – enabled only with consent where required.

Consent Management (CMP)

We use a cookie banner that allows granular preference management.
You can change your choices at any time via the cookie settings link: Cookie Preferences.

Browser Controls

You can also delete or block cookies using your browser settings. Disabling strictly necessary cookies may affect website functionality.

Practical note: for simplicity and automatic updates, we recommend using a CMP/plugin to manage cookies and consent.

Terms & Conditions

This is a baseline template. If you enable B2C e-commerce, you should add consumer information (pricing/VAT where applicable, shipping, returns, withdrawal/cancellation rules, warranties, dispute resolution, etc.) and tailor it to the jurisdictions where you sell.

1. Scope

This website presents and promotes Pinguino 1.0. These terms govern information requests, quotations, and (where applicable) the supply of products and related support services.

2. Product Information

We aim to keep product descriptions accurate and up to date. Specifications, visuals, and documentation may be updated without prior notice. Unless explicitly stated, nothing on this website constitutes medical advice or a medical claim.

3. Quotes, Orders, and Payments

Quotes are valid for the period specified in the quotation. An order is accepted only after written confirmation by Water Key Clean LTD and payment under the agreed terms.

4. Delivery and Installation

Delivery timelines and methods are stated in the quotation/order confirmation. Installation is generally customer self-installation (DIY), unless otherwise agreed in writing.

5. Returns / Withdrawal (if B2C e-commerce is enabled)

If you sell online to consumers, you must include clear rules on cancellation/withdrawal rights, return procedures, timelines, exclusions, and cost allocation. (Add full details when B2C e-commerce is activated.)

6. Warranty

Warranty terms (consumer/professional) and remedies (repair/replacement) apply in accordance with the applicable law and the terms stated in your purchase documentation. Misuse or installation not compliant with the manual may void warranty coverage.

7. Liability

We are not liable for non-compliant use, improper installation, or indirect/consequential damages, to the extent permitted by law. Any maximum liability is limited to the amount paid for the relevant product/service.

8. Intellectual Property

All trademarks, logos, texts, images, and content on this website are protected. Unauthorised copying, reproduction, or distribution is prohibited.

9. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Courts with jurisdiction will be those competent under applicable law; for B2B relationships, jurisdiction will be as agreed in the quotation/contract.

10. Support

Email: info@waterkeyclean.com.